"What do I say to people I put on my waitlist?"
Returning to the “How to I start a waitlist?” email from last week…
…
What do I say to people I don’t have room for, but want to offer to be on my waitlist? I don’t want to be rude, and it’s not the norm in the accounting space. We’re used to saying “Yes” to everyone, and this just feels so weird to tell them they have to wait.
…
“Thanks so much for reaching out. In order to ensure a high quality of service for clients, we only bring in new clients when space is available. Our next available space is likely to open in MONTH, YEAR.
You are welcome to add your name to our waitlist, and we can contact you when we anticipate an opening becoming available. There is no deposit required to be on the waitlist, and if the time isn’t right when we contact you, you are welcome to hold your spot on the list.
Thank you for understanding.”
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