On the phone to support this morning, the kind and patient gentleman said to me, "You have four A-records pointing to different addresses that aren't your server."

That would have been welcome news, had I known What The Fridge he was talking about.

Then he followed with, "I understand what's happening and why, but it's fine, you don't need to touch it."
...

Working with a technically sound person who knows how to diagnose your problem and in a matter of moments, translate what he knows into the information you need to hear, is worth its weight in gold.

My website host's customer service has always been this good, and because of it, I will be with them forever.