What to (not) do when there's a line out the door
Think of a favorite popular restaurant.
The popular kind, where there’s a line out the door.
Imagine
its owner.
…
When the restaurant owner sees a line out the door
she could
panic
and think
Oh no!
I have to get to everyone
we have to serve everyone
everyone wants to eat here
Hurry up, kitchen!
(Make those noodles boil faster!)
Hurry up, bar!
(Pour those drinks faster!)
she can run around with her hair on fire
she can rush her wait staff
she can rush the bartenders
who might (inadvertently)
kill the experience for the diners enjoying their meals
…
Or
she can
create a waitlist
take names
let folks know how long it might be
before she can seat them
so the very very hungry
can choose to wait,
or get food elsewhere
…
but when she chooses to allow everyone who is waiting
inside the doors,
those people stand around
hovering
looking annoyedly at their watches
clogging pathways for waitstaff
who become challenged to deliver meals to tables
they interrupt the waitstaff, asking
How long’s it gonna be
and they
make it impossible to “get work done”
…
meanwhile
diners are uncomfortable
those who are waiting are impatient
staff are frazzled
the owner is frustrated
…
..
.
Allowing way more people inside the doors of her restaurant
than there are seats and tables
…
Makes it worse for just about everyone.
…
Consider:
A waitlist.
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