Alert readers might remember a similar version of this story from last year. Well… it holds true one year later.

…

The overseas trip I booked was 12 weeks away.

I looked at my son’s US passport: it expires while we’ll be gone.

The State Department website indicated a 13-week turnaround time for renewals.

I hadn’t gotten them his documents in time.

I needed his passport in 12 weeks.

13 weeks wasn’t going to cut it.

…

The State Department is not:

• calling me 14 times and sending me 10 emails to make sure I get them renewal documents

• fretting or stressing about my son’s expiring passport

• staying late or working weekends to turn his passport around faster

• upending their workflows to get it taken care of

• giving me grace because our post office door has been broken, creating havoc with their systems

…

Rather, the State Department kindly offered Expedited Service for an additional $60.

To have it in 6 weeks.

I paid it with gratitude.

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