Returning to the idea of creating a waitlist when you have a line out the door, and more eaters than chairs:

…

How do I create a waitlist? What goes on it? What CRM do I use?

Consider:

Make the simplest possible thing that works.

A sheet of paper.

Or a spreadsheet.

Name. Email Address. Date of contact. Desired Services. Notes.

Be transparent about when you reasonably expect your next spot to open up.

Done.

No need to overcomplicate it.

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