Does your focused work get interrupted?

A recent post in Peak Freedom sparked a lively debate:

When a client calls, should you answer (because it’s faster than a 12-email chain) … or let it go to voicemail (to protect your deep work)?

Here’s a different lens:

  • What if the phone ringing is just a symptom of an upstream problem?

  • What if clients had their questions answered before they even needed to call?

  • What if your business were designed so that unscheduled client calls weren’t a thing?

  • What if all calls were scheduled, so that you never had to debate with yourself about picking up the phone?

…

It’s easy to think that picking up the phone equals great service.

But real great service can look different: putting boundaries in place so you can do focused work, build stronger systems, and stay organized and proactive.

Organized and proactive is one kind of service many clients will happily pay more for.

 
 

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Geraldine Carter