Answering the phone: expedient, or distracting?
This question came up and garnered a spirited discussion:
When a client calls, should I answer it (because it’s more efficient than a twelve-email exchange) or do I let it go to voicemail (so it doesn’t interrupt my deep work time)?
…
I offer an answer in the form of three questions and in a different plane:
What if the phone ringing was a downstream symptom of an upstream problem?
What if your clients had questions answered before they ever needed to call?
How might you design your business so clients needing to call wasn’t a thing?
When you’re ready, here are three ways I can help you go Down to 40 Hours:
READ MY BOOK—The client-tested guidance inside my book, Down to 40 Hours, will help you see how to shift your practice to create more value for clients without adding more work so you can get your hours down without reducing revenue.
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